PBR Hampton Roads is located in between Joe's Crab Shack and Cold Stone Creamery at the area's premier dining, entertainment and retail destination - Power Plant of Hampton Roads. Since occupying the former Saddle Ridge space in December 2011, PBR underwent significant renovations in preparation for its opening, including a new design and décor with notable upgrades, including a stage for live music, large dance floor, a soft-seating lounge area and the world's meanest mechanical bull as a showpiece element to the club. The new-and-improved bull ring will not only host patrons, but be activated nightly with performances by PBR's "Bullfighters" and "Buckle Bunnies," creating an engaging and exciting show sure to get party-goers off their feet.
We are looking for an energetic and professional person to become a Host/Hostess who will provide our guests with an initial welcome to our venue whether greeting and seating them in person or speaking to them over the phone.
Includes, but not limited to:
Answers the phones and taking messages/reservations.
Maintaining an accurate wait when necessary.
Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
Communicate effectively with all guests.
Communicate problems to management immediately.
Coordinate seating arrangements to provide fast and courteous service to guests.
Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
Anticipate needs of scheduled special parties.
At least one year of experience with customer service and/or hosting. Must speak fluent English, other languages preferred.
Job requires ability to perform the following:
Strong ability to provide attention to detail.
Carrying or lifting items weighing up to 50 pounds.
Handling objects (including food and utensils), products, speaking over and operating phones.
Standing, bending, stooping, and kneeling.
Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
Must be able to read, review and understand seating charts.
Basic mathematical skills are used frequently.
May be required to work nights, weekends, and/or holidays.